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Privacy Policy

At MANX ENT, we prioritise the confidentiality of medical records and adhere to the provisions of the General Data Protection Regulation (GDPR) and the Isle of Man Data Protection Act 2018. Your trust in our practice is vital, and this privacy notice is designed to provide clarity on the handling of your personal information.

  • Who We Are:
  • Practice:MANX ENT, Noble’s Hospital, Strang, Isle of Man, IM4 4RJ.
  • Practitioner: Neel Umapathy.
  • Contact Information:
    • Email: info@manxent.com
    • Telephone: 07595 020879 (Mr. Neel Umapathy), 07624 321699 (Miss Janice Corkill)
  1. Personal Information Processed:
  • We process necessary personal information to provide safe healthcare services, including basic details (name, contact info) and special category data related to your health, as needed.
  1. Legal Grounds for Processing:
  • Our processing of personal information is grounded in compliance with GDPR and the Isle of Man Data Protection Act 2018. We share information only when necessary and within legal frameworks.
  1. Updating Personal Information:
  • If your personal information changes, please notify us promptly to ensure accurate records and effective communication.
  1. Data Retention:
  • We retain your personal information in accordance with Isle of Man laws, as specified by the management code of practice for health and social care. Medical records are held securely for a designated period.
  1. Your Rights Under Data Protection Laws:
  • You have various rights, including access, amendment, objection, withdrawal of consent, and the right to request erasure. These rights are safeguarded under GDPR and the Data Protection Act 2018.
  1. Introduction of GDPR and Data Protection Act 2018:
  • The General Data Protection Regulation (GDPR) became law on 24th May 2016, providing comprehensive protection for confidential and sensitive information.
  1. Data Protection Responsibilities:
  • The practice responsible for your personal data is MANX ENT, operated by Mr N Umapathy.
  • Address: Abbeylands House, Abbeylands, IM4 5ED.
  • Email: hello@manxent.com
  • Telephone: 07624 225835
  1. Commitment to Legal Compliance:
  • This notice describes how MANX ENT collects, uses, and processes your personal data in compliance with legal obligations. Your privacy is a paramount concern, and we are dedicated to protecting your data privacy rights.

This notice aims to provide transparency and assurance regarding the responsible and lawful handling of your personal information by MANX ENT.

How We Use Your Information and the Law

MANX ENT is designated as the ‘Controller’ of the personal data you provide to us, ensuring compliance with applicable laws and regulations. We collect essential personal data from you including your name, address, and contact information such as email and mobile number.

Additionally, in the course of delivering healthcare services, MANX ENT may occasionally collect sensitive and confidential data, known as “special category personal data.” This may encompass health information, religious beliefs (if relevant to healthcare provision), ethnicity, and gender. Such data may be gathered directly from you or linked to your healthcare through collaborations with other health providers or third-party entities.

Our commitment is to handle your personal information responsibly, respecting your privacy rights and complying with the necessary legal frameworks. MANX ENT ensures that the collection and use of personal data, including special category data, align with the highest standards of data protection and confidentiality in the healthcare setting.

Why We Require Your Information

At MANX ENT, the healthcare professionals dedicated to your care maintain records to ensure the provision of optimal healthcare services. These records, whether electronic, paper-based, or a combination of both, are managed with a blend of best practices and technology to uphold confidentiality and security.

The information held by MANX ENT may encompass various details, including:

  • Personal particulars such as your address, caregiver information, and emergency contact details.
  • Records of any interactions you’ve had with the clinic, including appointments, clinic visits, and emergency appointments.
  • Notes and reports detailing your health status.
  • Specifics about your treatment and care plan.
  • Results of investigations like MRIs and x-rays.
  • Pertinent information from other healthcare professionals, relatives, or individuals involved in your care.

These comprehensive records play a crucial role in facilitating your care, ensuring continuity, and contributing to the following:

  • Quality Healthcare:Your records are instrumental in delivering the best possible care tailored to your needs.
  • Public Health Protection:Information about you may be used to safeguard public health interests.
  • Clinic Management:Your data aids in the effective management of clinic operations.
  • Clinical Audit:Internal reviews and clinical audits are conducted to monitor and enhance the quality of services provided.

This GDPR Notice is applicable to the personal data of our patients and any information provided about your caregivers or family members. MANX ENT is dedicated to utilising your information responsibly to enhance your healthcare experience while prioritising privacy and data protection.

Maintaining Confidentiality of Your Records

At MANX ENT, safeguarding your privacy is our utmost priority, and we adhere to lawful information usage in accordance with:

  • Data Protection Act 2018
  • General Data Protection Regulations 2016
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality

Every member of our dedicated staff holds a legal obligation to treat information about you with the utmost confidentiality.

Our commitment to your privacy is reflected in the following practices:

  • Limited Disclosure:Information about you will only be used or shared when others involved in your care have a genuine need for it. We will not disclose your information to third parties without your explicit permission, except in exceptional circumstances where the law mandates disclosure or in alignment with the information sharing principle.
  • Practice Policy:We are dedicated to respecting the privacy of our patients, their families, and our staff. Our policies ensure the protection of all personal data related to our patients, in compliance with GDPR Data Protection Requirements.
  • Confidentiality Agreements:Every employee and subcontractor engaged by MANX ENT is required to sign a confidentiality agreement, reinforcing their commitment to protecting your sensitive information.
  • Withdrawal of Consent:You have the right to withdraw your consent to the processing of data. If circumstances necessitate the retention of your data after consent withdrawal to comply with legislative requirements, we will communicate this transparently.
  • Statistical Use and Research:Some information may be used centrally for statistical purposes, with rigorous measures in place to prevent the identification of individual patients. Your consent will always be sought before releasing information for research in an identifiable format, and you have the option to opt-out of data sharing for research purposes.

At MANX ENT, we are steadfast in our commitment to maintaining the confidentiality of your records, ensuring your trust and compliance with privacy regulations.

Electronic Storage of Your Information

All personal data processed by MANX ENT is securely retained by our staff on the Isle of Man. Your information is stored electronically on specialised software within a fully certified data centre that adheres to ISO 9001:2015 and ISO/IEC 27001:2013 standards. This certified data centre is located on the island, ensuring that no other legal jurisdiction has any claim to your data.

Data Retention Duration

Our data retention practices align with Isle of Man laws, as stipulated by the management code of practice for health and social care and national archives requirements. Currently, we are legally obligated to retain your medical records for specific durations:

  • Medical Records:Your medical records will be held for a period of 8 years.
  • Children’s Records:For individuals under the age of 18, medical records will be maintained until they reach the age of 25.

At MANX ENT, we prioritise the secure and compliant storage of your electronic information, ensuring that it remains within the jurisdiction of the Isle of Man, and in accordance with the prescribed legal retention periods.

Access, Amendment, and Movement of Your Personal Data

MANX ENT recognises your rights regarding your personal data, even if we already have it. To exercise these rights, please contact us, and we will promptly address your requests in accordance with applicable laws. We may keep a record of your communications to facilitate the resolution of any raised issues. You have the following rights:

  • Right to Object:
    1. If we are processing your data based on our legitimate interests, and you disagree, you have the right to object. We will respond within 30 days, with the possibility of extending this period in specific cases. Disagreement will occur only under limited conditions.
  • Right to Withdraw Consent:
    1. If you have given consent for the processing of your personal data (e.g., for a research project or marketing activities), you can withdraw it at any time.
  • Right to Erasure:
    1. In certain situations, such as unlawful data processing, you have the right to request the erasure of your personal data. We will respond within 30 days, and disagreement will be based on specific limited conditions. If your request is accepted, we may retain a note of your name in a register of individuals who prefer not to be contacted, minimizing future contacts in unconnected circumstances.
  • Right of Data Portability:
    1. You have the right to transfer your data from MANX ENT to another clinic or practitioner. Upon request, we can provide you with an electronic copy of your notes.

MANX ENT is committed to ensuring that your rights concerning your personal data are respected and fulfilled promptly. Your privacy and control over your information are of utmost importance to us.

Access to Your Personal Information

As per Data Protection legislation, you have the right to request access to view or obtain copies of the information held about you through a Data Subject Access Request (DSAR). To initiate this process:

Submitting a DSAR:

  • Your request should be signed and sent to the MANX ENT address.
  • There is no charge for obtaining a copy of the information held about you.
  • We are committed to responding to your request within one month.

Information Required for DSAR:

  • Provide adequate information (full name, address, date of birth, and details of your request) to verify your identity and locate your records.

Updating Personal Information:

  • If your personal information changes, please inform us promptly to ensure accurate record-keeping.
  • We may periodically request confirmation of the accuracy of the information we hold.

At MANX ENT, we recognise and respect your right to access your personal information, and we are dedicated to ensuring a transparent and efficient process for Data Subject Access Requests.